Delivery & Setup Policy:
- Delivery fees apply based on distance from our studio.
- For certain services, clients are responsible for having the backdrop or space ready before arrival.
- Setup time varies by event size; we provide a recommended timeline.
Liability Policy:
- We are not responsible for damage caused by improper handling of balloons or décor after delivery/setup.
- Clients assume responsibility for securing the event space and any property.
Pickup/Return Policy (rentals):
- Backdrops and rental items must be picked up by the agreed-upon date.
- Late returns may incur additional fees.
Communication Policy:
- We require timely responses to emails, texts, or calls to ensure smooth planning.
- Any changes or additions to the order should be communicated as early as possible.
Cancellation & Refund Policy:
- Cancellations made 45 days prior to the event receive a partial refund.
- Deposits are non-refundable after 30 days.
Booking & Deposit Policy:
- A 50% deposit is required to secure your event date.
- The remaining balance is due one week before the event.
